Agreement to Terms
By accessing and using the frostbite-hollow website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.
Description of Services
frostbite-hollow provides travel planning and itinerary consultation services focused on travel within the United Kingdom. Our services include:
- Custom itinerary creation
- Travel route planning and optimization
- Accommodation and activity recommendations
- Travel logistics support and guidance
- Pre-trip consultation and during-trip support
Service Limitations
It is important to understand that our services have certain limitations:
- Advisory Nature: We provide recommendations and planning services. We are not a travel agency and do not make bookings on your behalf unless explicitly agreed.
- No Guarantees: While we strive for accuracy, we cannot guarantee the availability, quality, or suitability of recommended accommodations, activities, or services.
- Independent Verification: You are responsible for independently verifying all information, including operating hours, prices, booking requirements, and travel restrictions.
- Changes Beyond Our Control: Third-party businesses, attractions, and transport services may change their offerings, schedules, or policies without notice.
User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information during consultations
- Review all itinerary materials carefully and ask questions if anything is unclear
- Independently verify travel requirements, including visa regulations, passport validity, and health requirements
- Obtain appropriate travel insurance for your trip
- Comply with all applicable laws and regulations during your travels
- Use our recommendations as guidance while exercising your own judgment
Booking and Payment Terms
Service Fees
Service fees are clearly stated for each planning package on our services page. These fees cover the planning and consultation service only and do not include actual travel costs such as accommodation, transport, or activity fees.
Payment
Payment is required in full at the time of booking. We accept payment through the methods specified during the booking process.
Refund Policy
Our refund policy is as follows:
- Before Consultation: If you cancel within 48 hours of booking and before the initial consultation, we will provide a full refund minus a £25 administrative fee.
- After Consultation: Once the initial consultation has occurred and we have begun work on your itinerary, no refunds are available.
- Service Non-Delivery: If we fail to deliver the agreed service within the specified timeframe without valid reason, you are entitled to a full refund.
Intellectual Property
All content on this website and within our itinerary materials, including text, graphics, logos, images, and software, is the property of frostbite-hollow or our content suppliers and is protected by copyright laws.
The custom itineraries we create for you are for your personal use only. You may not:
- Reproduce or distribute our itineraries for commercial purposes
- Republish our content on other websites or platforms
- Modify our materials without permission
- Remove copyright or proprietary notices
Limitation of Liability
To the fullest extent permitted by law:
- frostbite-hollow shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
- We are not liable for any losses, injuries, or damages that occur during your travels, regardless of whether they relate to our recommendations.
- We are not responsible for the actions, omissions, or quality of third-party service providers, including hotels, restaurants, tour operators, or transport companies.
- Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific service package.
Disclaimer of Warranties
Our services and website are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:
- Our services will meet your specific requirements or expectations
- Our recommendations will be accurate, complete, or current at the time of your travel
- The website will be uninterrupted, secure, or error-free
- Any errors in the website or materials will be corrected
Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.
Indemnification
You agree to indemnify and hold harmless frostbite-hollow, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms of Use
- Your violation of any rights of another party
- Your travel activities and decisions
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications to Services and Terms
We reserve the right to:
- Modify or discontinue any aspect of our services at any time
- Update these Terms of Use at any time
- Change our pricing and service packages
Continued use of our services after changes constitutes acceptance of the modified terms. Material changes will be communicated through our website or via email.
Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and frostbite-hollow regarding the use of our services.
Contact Information
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 42 Kensington Gardens, Brighton, East Sussex, BN1 4AL, United Kingdom
Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.