frostbite-hollow

Introduction

This Privacy Policy explains how frostbite-hollow collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Information You Provide

When you use our services or contact us, we may collect the following information:

Name and contact details (email address)
Travel preferences and requirements
Booking information and service selections
Communication history with our team
Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information:

Browser type and version
Operating system
IP address
Pages visited and time spent on our website
Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver our travel planning services
To communicate with you regarding your booking and itinerary
To respond to your inquiries and support requests
To improve our website and services
To send you relevant information about our services (with your consent)
To comply with legal obligations

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interests: To operate and improve our business
Consent: Where you have given explicit consent for specific processing activities
Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted partners who assist us in operating our website and conducting our business, under strict confidentiality agreements
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with any merger, sale of company assets, or acquisition

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

Client data related to completed services: 3 years after service completion
Marketing communications data: until you unsubscribe or request deletion
Website analytics data: 26 months

Your Rights

Under data protection laws, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Request limitation of processing your data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to our processing of your data
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 42 Kensington Gardens, Brighton, East Sussex, BN1 4AL, United Kingdom